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At Ngemi Cia UK, we strive to provide high-quality products and a seamless ticketing experience for Ngemi Festuval UK. This policy outlines how refunds, returns, and exchanges are handled.

1. Tickets

Non-Refundable Tickets

  • All event tickets are final sale and non-refundable.

  • Tickets cannot be exchanged for cash or other events.

Cancellations or Postponements

  • In the unlikely event that Ngemi Festuval UK is canceled or postponed, ticket holders will be offered a full refund or the option to transfer their ticket to the rescheduled date.

  • Refunds for canceled events will be processed within 14 days of the official announcement.

2. Merchandise

Eligible Returns

  • Merchandise purchased through https://ngemiciauk.com can be returned within 14 days of delivery.

  • Items must be unused, in original packaging, and in the same condition as received.

Non-Returnable Items

  • Personalized or customized merchandise cannot be returned.

  • Sale or clearance items are final sale.

How to Return Merchandise

  1. Contact us at ticket@ngemiciauk.com with your order number and reason for return.

  2. Pack the item securely in its original packaging.

  3. Ship the item to the return address provided by our support team.

Refunds

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed back to your original payment method within 7–10 business days.

Exchanges

  • Exchanges are possible only for size or color variations, subject to stock availability.

  • Contact ticket@ngemiciauk.com to arrange an exchange.

3. Shipping Costs

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.

  • Original shipping fees are non-refundable unless the return is due to our error.

4. Damaged or Defective Items

  • If you receive a defective or damaged item, contact us immediately at ticket@ngemiciauk.com with photos and your order details.

  • We will provide a replacement or full refund as appropriate.

5. Contact Information

For questions regarding refunds, returns, or exchanges, please contact:

Email: ticket@ngemiciauk.com
Website: https://ngemiciauk.com